Frequently asked questions
Do you have any questions? We're here to help.
Are there customs duties within Europe?
Generally, no. Goods shipped within the European Union are usually not subject to customs duties, thanks to the free movement of goods.
How can I contact customer service?
You can contact our customer support team via email. We are also working to offer support via WhatsApp in the near future.
What steps do you take to ensure product safety and reliability?
- Trust seals and certifications: We display relevant certificates and seals to confirm our commitment to quality.
- Data security: We use high IT security standards to protect your personal data.
- Legal compliance: We guarantee that all products and processes comply with applicable legal requirements.
What responsibility do consumers have regarding legal regulations?
Consumers are responsible for complying with local laws regarding the purchase, possession, and use of peptides. This includes informing themselves about potential prohibitions or restrictions on certain peptides in their respective country and complying with them.